A friend of mine highlighted this article from Harvard Business Review. It’s packed with helpful content. The conclusion: We suspect that in being a good listener, most of us are more likely to stop short rather than go too far. Our hope is that this research will help by providing a new perspective on listening. …

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This week’s article for Mount Gambier’s local paper. If you mention Sony’s recent decision to stop producing blank tapes for Betamax video recorders to people of a certain age (usually male) you may get a response that includes the aggrieved observation that Beta was the better video recording system than VHS. You could pity those …

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