Reading this post by Dan Rockwell provided a moment of clarity on the difference between feedback and instruction.
Good feedback energises performance, it doesn’t discourage effort.
In a recent workshop, I invited a participant to knock a small box off a stool using a cookie. She stood with her back to the stool and tossed the cookie over her shoulder – without looking. (The cookie was wrapped.)
The audience was instructed to remain silent. The first toss hit the ceiling and dropped about two feet behind her.
Her second attempt flew about half way to the stool. But she couldn’t see where it fell.
I asked the audience to give her feedback. Someone in the second row said, “Throw it harder.” Another said, “Hold your hand a little higher.”
I stopped the process and said, “That’s not feedback. That’s instruction. Let’s try again.”
Another participant said, “You were about half way to the target.” I asked her to try again.
The cookie fell short by about a foot. “Give her feedback.”
“Your line is perfect,” someone said. Another responded, “You were about a foot short and too low.”
On her fifth try, she knocked the box off the stool. Everyone exploded with applause.
Read the whole post at Leadership Freak.