Conflict is part of life and all relationships.
Good processes in conflict will facilitate constructive resolutions that build trust and partnership.
Leaders particularly need to model good processes as they work through issues of conflict with others and not rely on an authority position to get their way.
Leaders especially should ask themselves when they willingly accepted and supported another point of view or a compromise position.
If you’re always getting your way, have you been managing conflict as well as you should?
Ron Edmondson offers these ten points:
- Understand the battle.
- Find the right time and place When emotions are high is not good timing for dealing with conflict.
- Examine yourself first.
- Consider the other side of the conflict.
- Do not overreact to the issue or overload on emotion.
- Do not dance around or sugarcoat the issue or disguise it in false kindness.
- Do not allow the small disagreements to become big disagreements.
- Be firm, but gentle.
- Work towards a solution.
- Grant forgiveness easily.
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