My 18 month old iPad Pro had a problem where the touch screen was intermittently unresponsive for a few seconds at a time. It was usable, but frustrating for what is supposed to be a premium quality device.

With help from the Apple store on George St, Sydney, then a phone consultation here at home, I left it at a authorized service dealer in Adelaide on Saturday, not expecting much given the intermittency of the fault.

I planned to pick it up on Thursday when I returned to Adelaide, and be told there wasn’t much that could be done, a feeling confirmed when I got a message Tuesday that my repair could be picked up.

Went in to get the unit today, and looking at the invoice realized that I was being given a replacement device.

That’s pretty good.

I’m a satisfied customer.

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