A staffer at online Bible software company Logos made a technical mistake that set web prices for dozens of products to zero. Before the error was rectified customers ordered products worth $40,000 for free.
Logos are honouring all those orders, affirming that it demonstrates their corporate culture.
They shared their published policy regarding mistakes:
From our [Logos’] Employee Handbook and Corporate Culture guide:
- Logos accepts mistakes as part of learning.
- Openness: We’re talking about our mistake.
- Awesomeness: Interactions with our company should involve occasional pleasant surprises. (Free stuff is a pleasant surprise!)
- Mistakes are learning experiences.
- We admit our mistakes and forgive others theirs.
At mgpc we want to nurture the same values.
The concept of honourable failure; that the greatest mistake is not to attempt something, and the second greatest mistake is not taking the opportunity to learn from our mistakes, is a principle we embrace.
A mistake is part of our refining and growing process, and rather than disqualifying someone from ministry serves to equip and enable them to be more effective in the future.
We never intend people to fail, but on those occasions when mistakes are made, we forgive and embrace, because we know the forgiveness and embrace of God.
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