I sometimes get the feeling I drive my church mad with constant requests for upgraded and refreshed facilities.
They have proved patient and supportive of my suggestions.
A simple five by five set of questions to help evaluate how guests perceive church facilities.
We don’t attend to all of these areas in order to impress people, but simply because it’s good hospitality.
Some churches have the attitude that since we can put up with things the way they are, why shouldn’t guests?
Others contend that since they preach the Gospel the state of their facilities shouldn’t matter to guests.
My perspective is, that since the Gospel itself is challenging enough, we don’t need our facilities distracting people from hearing it.
These question are from this blog post.
— Spot No. 1: church parking lot. Just before worship, park in a guest space.
1) How easy is it to find a parking space?
2) From here, how enticing is the building’s appearance and landscape?
3) Is the parking lot well kept?
4) Is the church sign current and attractive?
5) Is the main entrance inviting?
— Spot No. 2: main church entrance. Walk inside at the most obvious entry.
1) Is the front door clean, attractive, well-maintained?
2) What’s your first impression? Consider décor, lighting, music.
3) Is the entry area perfectly clean?
4) Does signage direct guests to childcare, restrooms, worship center?
5) Are wall displays and printed materials attractive, positive, current?
— Spot No. 3: back row panoramic. Sit on the third row from the rear, left side.
1) Is your view unobstructed? Can you hear well?
2) What is the overall atmosphere of the worship center?
3) Are pew envelopes, books, pens or clipboards neat and current?
4) Are seats, ceilings, walls and floors in perfect condition?
5) Does worship center reflect careful consideration of décor, upkeep, seasonal touches?
— Spot No. 4: preschool area. Use directional signs to find the preschool hallway. Stand by the two-year-old classroom’s door.
1) How simple is it to locate the children’s area?
2) Is it well-lit and spotlessly clean?
3) Does it seem safe and secure?
4) Are there obvious signs that Christian teaching occurs here?
5) Is the hallway and room updated, stimulating, inviting?
— Spot No. 5: restroom. Use directional signs to find the nearest restroom.
1) How easy is it to locate the restroom?
2) Is it perfectly clean and well-lit?
3) Is décor very attractive and up-to-date?
4) Is there a baby-changing table, seat covers, Bible shelf, purse hanger?
5) Take a deep breath. Is the smell fresh?