Brad Hambrick writes about listening well.
There are some good points about the difference between listening as a friend or a counsellor: ” a friend listens as a participant in your story while a counsellor listens as an observer of your story.”
From the post:
The Practice of Listening
No instruction can create or replace desire. The main skill in being a good listener is wanting to be a good listener. The core of listening is placing enough value on the other person and what he/she is saying that you quit playing your thoughts (mentally or verbally) over theirs. When you begin to do this you will find that your responses and body language almost always draw out the other person. The skills below [in the post] are merely examples of things that value other people.
Read the whole post at Brad Hambrick.